Refund & Return Policy – Gunnys Clothing
At Gunnys Clothing, customer satisfaction is important to us. We want you to feel confident with every purchase. If you are not completely satisfied with your order, please review our return, refund, and exchange policy below.
1. Eligibility for Returns
Products may be returned within 7 days of delivery.
To be eligible for a return:
- The product must be unused, unworn, and unwashed.
- All original tags must remain attached.
- The product must be returned in its original packaging.
- The item should be in the same condition in which it was received.
- Proof of purchase or the order details may be required.
Items that have been customized or personalized are generally not eligible for return unless they arrive damaged or incorrect.
2. Non-Returnable Items
Returns may not be accepted for:
- Products marked as Final Sale or non-returnable.
- Customized or personalized products.
- Products that have been worn, washed, altered, or damaged after delivery.
- Products damaged due to misuse or improper care.
- Products returned without original tags or packaging.
3. Return Process
To request a return, contact Gunnys Clothing within the applicable return period.
Please provide:
- Your Order ID
- Customer name
- Product details
- Reason for the return
- Photos or videos where required
Once your request has been reviewed and approved, our team will provide instructions regarding return pickup or return shipping.
Please do not send a product back before receiving return confirmation from our team.
4. Refunds
Once we receive your returned product, our team will inspect it to ensure it meets the return conditions.
If the return is approved, your refund will be initiated to the applicable/original payment method.
Please allow approximately 5–7 business days after refund processing for the amount to appear, depending on your bank or payment provider.
5. Exchange Policy
Exchanges may be available for size or colour-related issues, subject to product availability.
If your requested size or colour is unavailable, we may offer an alternative product or refund where applicable.
Exchange requests should be made within 7 days of delivery.
6. Return Shipping Charges
If you receive a damaged, defective, or incorrect product, Gunnys Clothing will arrange or cover the applicable return shipping where approved.
For voluntary returns or exchanges, such as ordering the wrong size or changing your preference, return or exchange shipping charges may be borne by the customer.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide clear photographs or videos showing the issue along with your Order ID.
After verification, we may arrange a replacement, exchange, or refund as appropriate.
8. Late or Missing Refunds
If your approved refund has not appeared within the expected timeframe, please first check with your bank, card issuer, UPI provider, or payment service provider.
Processing times can vary between financial institutions.
If you have completed these steps and still haven’t received your refund, please contact Gunnys Clothing for assistance.
9. Contact Us
For questions regarding returns, exchanges, damaged products, or refunds, please contact:
Gunnys Clothing
Contact Person: Meenjuru Prabhuteja
Address: Sullurupeta, Andhra Pradesh – 524121, India
Phone: +91 85558 76382
Email: gunnysclothingbrand2026@gmail.com
Instagram: @gunnysclothingbrand2026
Gunnys – Wear Your Confidence.